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Terms of Service

These terms govern your access to and use of the Tvora app for Shopify. By installing or using Tvora, you agree to them.

Last updated: 27 June 2026

1. Acceptance of these terms

These Terms of Service (“Terms”) form a binding agreement between you (the merchant and its authorised users) and Hikedeal Digital Media Private Limited (“Tvora”, “we”, “us”). By installing, accessing or using the Tvora app (the “App”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not install or use the App.

2. Definitions

  • App / Service — the Tvora post-order operations and workflow application and website.
  • Merchant — the Shopify store owner who installs the App.
  • User — the merchant and any team member the merchant invites.
  • Shopify — Shopify Inc. and its platform, through which the App is distributed and billed.

3. The service

Tvora helps Shopify merchants manage orders after checkout — routing each order through operational stages, tracking SLAs, assigning work to teams, and reporting on performance. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your internal business operations during your subscription.

4. Accounts & eligibility

  • You must have a valid Shopify store and authority to install apps on it.
  • The store owner enters Tvora automatically through Shopify; invited team members access it with their own credentials.
  • You are responsible for keeping your and your team’s login credentials secure and for all activity under your account.
  • You must provide accurate information and promptly update it when it changes.

5. Acceptable use

You agree not to:

  • Use the App for any unlawful purpose or in violation of Shopify’s terms or applicable law.
  • Attempt to access data of other merchants, or probe, scan or breach security or authentication measures.
  • Reverse-engineer, copy, resell, or create derivative works of the App except as permitted by law.
  • Upload malware, or interfere with or place undue load on the service.
  • Use the App to store or process data you are not authorised to handle.

6. Subscriptions & billing

Tvora is currently provided free of charge, with no subscription required and no payment information needed. We may introduce paid plans in the future; if we do, we will provide notice, and the following terms will apply to those plans:

  • Paid plans would be billed through Shopify Billing and appear on your regular Shopify invoice.
  • Charges are recurring (typically every 30 days) until cancelled, at the price shown for your plan at the time of purchase.
  • Plan limits (such as monthly orders, team members and workflows) apply as described in the App; upgrading raises those limits.
  • You can change or cancel your plan at any time. Cancellation stops future charges and returns you to the Free plan or ends access, per your action.
  • Except where required by law, fees already charged are non-refundable. Billing is handled by Shopify under Shopify’s terms.

7. Your responsibilities

  • You are responsible for your use of the App and for your team members’ compliance with these Terms.
  • You must have a lawful basis and any required consent to process the customer data you bring into the App.
  • You are responsible for the accuracy of the operational decisions and actions your team takes within the App.
  • You must comply with all laws applicable to your business, including consumer-protection and data-protection law.

8. Data & privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms. You retain ownership of your store, order and customer data. You grant us the limited rights needed to process that data in order to provide the App.

9. Intellectual property

The App, including its software, design, and branding, is owned by Tvora and its licensors and is protected by intellectual-property laws. These Terms grant you a licence to use the App, not any ownership of it. “Tvora” and related marks may not be used without our permission. Shopify and related marks belong to Shopify Inc.

10. Third-party services

The App relies on Shopify and other third-party services (see our Privacy Policy). We are not responsible for the availability, accuracy or actions of third-party services, and your use of Shopify is governed by Shopify’s own terms.

11. Disclaimers

The App is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that it will meet every requirement. You are responsible for verifying operational and fulfillment outcomes.

12. Limitation of liability

To the maximum extent permitted by law, Tvora and its operators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the App will not exceed the amounts you paid us for the App in the three (3) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Tvora and its operators from any claims, damages, losses and expenses arising out of your use of the App, your data, or your violation of these Terms or applicable law.

14. Term & termination

  • These Terms apply while the App is installed on your store.
  • You may stop using and terminate the App at any time by uninstalling it from your Shopify admin.
  • We may suspend or terminate access if you breach these Terms, fail to pay, or to protect the service or other users.
  • On termination, your licence ends and we handle your data as described in the Privacy Policy.

15. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

16. Governing law & disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts located in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the App, unless mandatory local law provides otherwise.

17. Contact

Questions about these Terms can be sent to Hikedeal Digital Media Private Limited at info@hikedeal.in.